FAQ

We accept all major debit and credit cards through our secure Stripe payment gateway.

You can make payment by your card’s default currency. The exchange rates are determined by your issuing bank.

Yes, you’ll receive an email confirmation with your order details once the payment is successful.

If an item goes out of stock after your order, we will contact you immediately with options to refund, wait, or choose an alternative product. Note: This only happens in very rare occasions.

Yes, for hygiene reasons, opened or used skincare and cosmetic products cannot be returned.

Yes, all prices include VAT as per UAE regulation